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All set! Now manage ManageEngine alerts in Jira Service Management and use its full alerting functionality.
Sample Webhook Message from ManageEngine ServiceDesk Plus
(in JSON format)
| Code Block |
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{
"id": "64103000000098059",
"requester": "{'email_id':'randomperson@hotmail.com','sms_mail':null,'phone':null,'name':'Metehan Yıldırım','id':'64103000000090186','photo_url':'https://contacts.zoho.com/file?exp=10&ID=671724284&t=user&height=60&width=60','department':null}",
"category": "{'name':'General','id':'64103000000006685'}",
"subcategory": "{'name':'Firewall','id':'64103000000006741'}",
"technician": "{'email_id':'randommail@hotmail.com','cost_per_hour':'0','name':'Metehan Yıldırım','contact_info_id':'64103000000090184','id':'64103000000090186','zuid':'671724284'}",
"subject": "asdsadsad",
"priority": "{'color':'#ff0000','name':'High','id':'64103000000006805'}",
"mode": "{'name':'Phone Call','id':'64103000000006669'}",
"urgency": "{'name':'High','id':'64103000000007919'}",
"status": "{'in_progress':false,'internal_name':'Resolved','color':'#00ff66','name':'Resolved','id':'64103000000006663'}",
"is_escalated": "false",
"notification_status": "",
"resolved_time": "Jul 26, 2018 03:42 PM",
"requester_ack_comments": "",
"request_type": "{'name':'Incident','id':'64103000000008391'}",
"responded_time": "",
"requester_ack_resolution": "",
"created_time": "Jul 26, 2018 03:42 PM",
"created_by": "{'email_id':'metehannyildirim@hotmail.com','sms_mail':null,'phone':null,'name':'Metehan Yıldırım','id':'64103000000090186','photo_url':'https://contacts.zoho.com/file?exp=10&ID=671724284&t=user&height=60&width=60','department':null}",
"completed_time": "",
"template": "{'name':'Default Request','id':'64103000000006655'}",
"approval_status": "",
"scheduled_time": "",
"service_category": "{'name':'Corporate Website','id':'64103000000007945'}",
"site": "{'name':'asdasd','id':'64103000000099093'}",
"deleted_time": "",
"display_id": "6",
"due_by_time": "Jul 30, 2018 11:37 AM",
"group": "{'site':null,'name':'Hardware Problems','id':'64103000000006679'}",
"has_notes": "false",
"impact":"{'name':'Affects Department','id':'64103000000008039'}",
"impact_details":"asdasdasdasd",
"subcategory":"{'name':'Microsoft .Net Framework','id':'64103000000006727'}"
}
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