Understand the integration types, advanced settings, alert actions, action filters, and more.
https://support.atlassian.com/opsgenie/docs/the-integration-framework/
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The new integration framework is only available for Jira Software Cloud and Jira Service Management Cloud at this moment. |
An Opsgenie A Jira Service Management integration is a connection between your Opsgenie Jira Service Management account and other apps in your IT environment. When they’re connected, Opsgenie gets you’ll get alerts from your IT apps, centralizes all alerts centralized inside OpsgenieJira Service Management, and creates an alert bucket will be created.
For each integration you can create Create custom automation rules for each integration to update and edit data, or take custom actions by triggering the connected apps.
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To create an integration, you must first select Add integration by going to Settings > Integrations. Here you’ll get Opsgenie’s Jira Service Management’s current integrations. Learn Opsgenie’s Jira Service Management’s integration types. Currently, Opsgenie’s Jira Service Management’s new integration framework is only available for Jira Software Cloud and Jira Service Management Cloud, which are highlighted with New tag.
Select the app to start setting the integration.
Integration name: Add a name for your integration.
Assigned to team: Opsgenie Jira Service Management will set this team as an alert responder. This means that integration will send the alert notifications according to this team’s rules.
Connection: This is your connected Jira site. Opsgenie Jira Service Management can automatically detect your connected sites. Also, you can manually connect Jira sites.
Learn how to connect Opsgenie with a Jira Software Cloud (link)Project: The integration will be triggered with the issues of the selected project. You can select projects from the connected Atlassian sites.
Suppress notifications: This mutes the notifications. When you mute alert notifications, the responders won’t receive email, SMS or voice notifications.
Saving the settings redirects you to the main integration page where you can set the rules and enable the integration.
Opsgenie Jira Service Management offers two rule sets; Incoming automation rules and Outgoing automation rules.
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Incoming automation rules define how Opsgenie Jira Service Management behave when it receives data from Jira. In other words, it’s a way to automate the behavior of new or existing alerts when they are triggered by a Jira action. You can acknowledge or update an alert, add a note, close, or create a new alert through Jira issues.
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