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Understand the integration types, advanced settings, alert actions, action filters, and more.

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To create an integration, you must first select Add integration by going to Settings > Integrations. Here you’ll get Jira Service Management’s current integrations. Learn Jira Service Management’s integration types. Currently, Jira Service Management’s new integration framework is only available for Jira Software Cloud and Jira Service Management Cloud, which are highlighted with New tag.

Select the app to start setting the integration.

• Integration name: Add a name for your integration.

• Assigned to team: Jira Service Management will set this team as an alert responder. This means that integration will send the alert notifications according to this team’s rules.

• Connection: This is your connected Jira site. Jira Service Management can automatically detect your connected sites. Also, you can manually connect Jira sites. Learn how to connect Opsgenie with a Jira Software Cloud ( link )

• Project: The integration will be triggered with the issues of the selected project. You can select projects from the connected Atlassian sites.

• Suppress notifications: This mutes notifications. When you mute alert notifications, the responders won’t receive email, SMS or voice notifications.

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