Understand the integration types, advanced settings, alert actions, action filters, and more.
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To create an integration, you must first select Add integration by going to Settings > Integrations. Here you’ll get Jira Service Management’s current integrations. Learn Jira Service Management’s integration types. Currently, Jira Service Management’s new integration framework is only available for Jira Software Cloud and Jira Service Management Cloud, which are highlighted with New tag.
Select the app to start setting the integration.
Integration name: Add a name for your integration.
Assigned to team: Jira Service Management will set this team as an alert responder. This means that integration will send the alert notifications according to this team’s rules.
Connection: This is your connected Jira site. Jira Service Management can automatically detect your connected sites. Also, you can manually connect Jira sites.
Learn how to connect Opsgenie with a Jira Software Cloud (link)Project: The integration will be triggered with the issues of the selected project. You can select projects from the connected Atlassian sites.
Suppress notifications: This mutes notifications. When you mute alert notifications, the responders won’t receive email, SMS or voice notifications.
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Incoming automation rules define how Jira Service Management behave behaves when it receives data from Jira. In other words, it’s a way to automate the behavior of new or existing alerts when they are triggered by a Jira action. You can acknowledge or update an alert, add a note, close, or create a new alert through Jira issues.
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Create alert: Creates an alert each time your pre-defined action occurs in your Jira project. For example, you can have an alert created for a new issue created in Jira, or when the status of an issue changes. For each action, you can customize the alert Opsgenie Jira Service Management creates. Learn more about action filters.
Close alert: Closes the alert each time your pre-defined action occurs in your Jira project.
Acknowledge alert: Acknowledges the alert each time your pre-defined action occurs in your Jira.
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When you first create the integration we’ll provide some default rules. Unless if you disable or delete them, they’ll start working when you enable the integration. These rules are:
Create Alert: Opsgenie Jira Service Management creates a new alert whenever a Jira issue is created in your selected project.
Close Alert: Opsgenie Jira Service Management closes the alert whenever the Jira issue that created the alert is updated to Resolved, Closed, or Done.
Acknowledge Alert: Opsgenie Jira Service Management acknowledges the alert whenever the Jira issue that created the alert is updated to Work ‘Work In Progress Progress’ or Pending‘Pending’.
Add Note To Alert: Opsgenie Jira Service Management adds a note to the alert whenever the Jira issue that created the alert receives a comment.
You can edit the default rules or add more rules to an incoming automation. Once you set your rules and enable the integration, Opsgenie Jira Service Management will apply the rule from top to bottom, in its set order. This means that, if your first rule is for “Ignore” action and second is “Create alert”, and, if the data you receive from Jira matches the conditions of both rules, Opsgenie Jira Service Management will stop at the first match – the “Ignore” action. It won’t create an alert.
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Outgoing automation rules define how Opsgenie Jira Service Management alerts affect your Jira project. There are two types of automation rules you can create for an outgoing automation:
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Choose this rule type to update a Jira issue when the alert triggered by that issue gets an update in OpsgenieJira Service Management. When an alert is created with an Incoming Automation rule, through issue created in Jira, and when that alert gets an update, Opsgenie Jira Service Management sends this update information back to Jira and updates the issue. With Send alert updates to Jira rule, you can define how to update the Jira issue according to the rules.
Here, we provide the alert actions and their corresponding Jira actions in a sentence structure. Some actions, such as “a tag is added to alert” might require user input to perform properly. If you leave the input field empty, the rule will apply to all values. If you want to limit the input, enter the values manually, then press Enter. Similar This is similar to how you add tags to an alert.
Create and update Jira issues with
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Jira Service Management alerts that are created by other integrations
Similar to the previous rule type, you can choose this rule typeto trigger a Jira issue with an alert. However, with this option, you’re triggering Jira issues with alerts you received from your other integrated tools.
To define this rule type, first create a filter to choose which alerts you wish to apply this rule for. Then, define properties of the issue you want to trigger. The fields you can edit change depending on the issue type. Later, you can define the actions you want to take for the issue. Later, when Opsgenie Jira Service Management receives an alert matching your filter, it will trigger your Jira to take your chosen action (adding a comment, changing the issue status…etc.). You can enable and disable each of these rules at anytime, even when the integration is enabled.
Similar to incoming automation rules, Opsgenie Jira Service Management will apply the rule from top to bottom and stop once it matches with a rule. So, how you order the rules matter. Unlike incoming automation rules, you can order these rule by dragging and dropping.
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