Understand the integration types, advanced settings, alert actions, action filters, and more.
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A Jira Service Management integration is a connection between your Jira Service Management account and other apps in your IT environment. When they’re connected, you’ll get alerts from your IT apps, all centralized inside Jira Service Management, and you can also access an alert bucket that’ll be created.
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To create an integration, you must first select Add integration by going to Settings > Integrations. Here you’ll get Jira Service Management’s current integrations. Learn Jira Service Management’s integration types. Currently, Jira Service Management’s new integration framework is only available for Jira Software Cloud and Jira Service Management Cloud, which are highlighted with New tag.
Select the app to To start setting the integration., select the app:
Integration name: Add a name for your integration.
Assigned to team: Jira Service Management will set this team as an alert responder. This means that integration will send the alert notifications according to this team’s rules.
Connection: This is your connected Jira site. Jira Service Management can automatically detect your connected sites. Also, you You can manually also connect Jira sites manually.
Learn how to connect Opsgenie with a Jira Software Cloud (link)Project: The integration will be triggered with the issues of the selected project. You can select projects from the connected Atlassian sites.
Suppress notifications: This mutes notifications. When you mute alert notifications, the responders won’t receive email, SMS or voice notifications.
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Incoming automation rules
Incoming automation These rules define how Jira Service Management behaves when it receives data from Jira. In other words, it’s a way to automate the behavior of new or existing alerts when they are triggered by a Jira action. You can acknowledge or update an alert, add a note, close, or create a new alert through Jira issues.
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When you first create the integration we’ll provide some default rules. Unless you disable or delete them, they’ll start working when you enable the integration. These rules are:
Create Alert: Jira Service Management creates a new alert whenever a Whenever a Jira issue is created in your selected project, Jira Service Management creates a new alert.
Close Alert: Jira Service Management closes the alert whenever Whenever the Jira issue that created the alert is updated to Resolved, Closed, or Done, Jira Service Management closes the alert.
Acknowledge Alert: Jira Service Management acknowledges the alert whenever When the Jira issue that created the alert is updated to ‘Work In Progress’ or ‘Pending’, Jira Service Management acknowledges the alert.
Add Note To Alert: Jira Service Management adds a note to the alert whenever when the Jira issue that created the alert receives a comment.
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Choose this rule type to update a Jira issue when the alert triggered by that issue gets an update in Jira Service Management. When an alert is created with an Incoming Automation rule, through an issue created in Jira, and when that alert gets an update, Jira Service Management sends this update information back to Jira and updates the issue. With Send alert updates to Jira rule, you can define how to update the Jira issue according to the rules.
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To define this rule type, first create a filter to choose which alerts you wish to apply this rule for. Then, define properties of the issue you want to trigger. The fields you can edit change depending on the issue type. Later, you can define the actions you want to take for the issue. Later, when Jira Service Management receives an alert matching your filter, it will trigger your Jira to take your chosen action (adding a comment, changing the issue status…etc.). You can enable and disable each of these rules at anytimeany time, even when the integration is enabled.
Similar to incoming automation rules, Jira Service Management will apply the rule from top to bottom and stop once it matches with a rule. So, how you order the rules matter. Unlike incoming automation rules, you can order these rule rules by dragging and dropping.
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