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If you select Custom Value to Jira Service Management Priority, a new field shows up. This field is for you to give the expression to define how you'd want to parse the priority from the payload. The result must be one of the priority values that Jira Service Management allows: P1, P2, P3, P4 or P5. You can drag dynamic fields and use string processing methods. If the result is an unknown value, then the priority of the alert is set at the default priority value, P3.
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Alternative definition: The level of importance of an alert created by an integration is the integration’s priority level. |
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Alternative definition: The level of importance of an alert created by an integration is the integration’s priority level. |
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