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Sync is available only on Jira Service Management’s Premium and Enterprise plans. |
Things to do before you start:
Make sure you’re a team admin
Launch Operations for your team. Learn how to launch Operations for your team
On the team’s profile page, scroll to the Operations section and select Get started.
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Select Sync from the sidebar on the Operations page and select Add sync.
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Fill in some important details for your sync:
Name: Name your sync to easily find it later.
Assignee team: You can select a team to own this sync. It’s optional, so you can skip selecting an assignee team.
Project: Select the project you want to use for this sync. Once the sync is created, you can only change to a project of the same type. So, a sync created for a service project can’t be switched to a software project later on.
Turn off notifications: Select this option if you wish to mute alert notifications from this sync. When notifications are off, you won’t receive notifications for alerts created by this sync.
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Select Continue to save the sync. It will be OFF by default.
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Configure your integration as per your team’s preferences:
Select Edit in Sync settings to change the sync’s name, assignee team, project, and notification preference.
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Set rules to create and process alerts
You can define rules to create an alert, acknowledge an alert, add a note, or close an alert. Some rules will be added by default.
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Set rules to take actions against alert events
You can define rules to create or update requests in projects when alerts are created or processed.
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