Understand the integration types, advanced settings, alert actions, action filters, and more.
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To create an integration, you must first select Add integration by going to Settings > Integrations. Here you’ll get Jira Service Management’s current integrations. Learn Jira Service Management’s integration types. Currently, Jira Service Management’s new integration framework is only available for Jira Software Cloud and Jira Service Management Cloud, which are highlighted with New tag.
To start setting the integration, select the app:
Integration name: Add a name for your integration.
Assigned to team: Jira Service Management will set this team as an alert responder. This means that integration will send the alert notifications according to this team’s rules.
Connection: This is your connected Jira site. Jira Service Management can automatically detect your connected sites. You can also connect Jira sites manually.
Learn how to connect Opsgenie with a Jira Software Cloud (link)Project: The integration will be triggered with the issues of the selected project. You can select projects from the connected Atlassian sites.
Suppress notifications: This mutes notifications. When you mute alert notifications, the responders won’t receive email, SMS or voice notifications.
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Criteria for checks |
- Replacing OG with JSM
- Basic grammar & spell check
- US English
- Positive language
- Removing passive voice (wherever necessary)
- Simplifying sentences
- Change V&T
- Replacing old links and images with new ones
- Structure of these pages: Do these need to be separate topics? Can it be added /merged with another topic? Does the headline need to revised? Are all the topics + content helpful for our reader?
- Conceptual validation: Do these journeys, concepts, terms make sense for JSM? Do we need a developer to verify parts of this content?