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Overview
Things to do before you start:
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On your team’s profile page, scroll to the Operations section and select Get started.
Select Member roles from the sidebar on the Operations page.
Assign roles to members
To change the role of a member, select drop-down under the User role column and select a role as applicable.
Invite people to Jira Service Management
Some users on your team may not have access to Jira Service Management. Select Invite to bring them into Jira Service Management so they can work with the alerting feature as needs be. You can invite people as team admin or default user.
You can change the role of a member even while an invite is still being sent to them.
Search and filter members
You can search for members by name or their email address. You can also filter members based on their role (admin or user).
Source/Reference: https://hello.atlassian.net/l/cp/LJ7jUTku
OG reference: https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/