There are 4 types of contact methods within Opsgenie:
E-Mail
SMS
Phone Voice-Calls
Push Notifications (Android, iOS, Opsgenie for BlackBerry Dynamics)
These contact methods are used to receive notifications from Opsgenie.
When a user account is created, the e-mail address which is used as the username is added as an e-mail contact method. Each user can add/modify their contact methods any time via the Notification Page. Mobile contacts cannot be added via Opsgenie's Web Application. Instead, when a user logs in through any of Opsgenie's mobile applications, the device that is used is added as a contact method.
The limitations of the contact methods are as follows:
Each user can have at most:
2 E-mail addresses
2 SMS Numbers
2 Phone Numbers
There is no limitation for mobile app sign-ins
Each mobile device can be used by, at most, one user within the same Opsgenie domain. If another user logs in to Opsgenie with a mobile device that is already being used as a contact method for another user from the same Opsgenie domain, Opsgenie automatically disables the contact method for the previous user.
Please note: Enable a contact method to receive notifications.
| Info |
|---|
Under the Free and Essentials Plans, custom notification rules are not available and you are only able to configure one rule per event (such as New Alert, Schedule Start, etc). |