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Detailed versions of alert activity events are available in the alert activity logs.

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Audit logs are maintained, by default, for one year.

Reading audit logs

Audit logs capture and provide key information on what activity was performed and its outcome. They are categorized into two sets at a high level and further into sub-categories.

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The log category tells you whether the record relates to a notification, alert, integration and so on.

Jira Service Management System Actions

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Captures information about system-originated actions. For example, configuration changes at a product level or integration level, project settings, assets (global schemas, reference, status, icons) and so on.

Jira Service Management User Actions

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Captures information about user-originated activity in the following areas

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. This isn’t an exhaustive list but gives you an idea of what is covered.

  • Alerts

  • Integrations

  • Alerts

  • Incidents

  • Notifications

  • On-call schedules

  • User management

An activity could be a create/change/delete action taken upon in any of

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  • Integrations

  • Alerts

  • Service requests

  • Incidents

  • Problems

  • Changes

  • On-call schedules

  • Reports

  • Knowledge base

  • Heartbeats

  • Post-incident review

  • Dashboards

these entities.

Log levels

There are five logging levels available in audit logs:

  • INFO (including DEBUG and TRACE): The most verbose logging. Indicates what’s generally happening in the environment.

  • WARN: The default level. Indicates that something may have gone wrong, or other messages an admin might be interested in.

  • ERROR (includes FATAL): The least verbose logging. Indicates that something has gone wrong in the environment.

Log attributes and examples

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