Jira Service Management provides flexibility for users to define their own notification settings. When an event to notify users occurs such as alert creation, start/end of an on-call rotation, or execution of a re-notification policy, the relevant users are being notified according to their own notification settings.
Notification tab
Contact Methods
Notification Rules
Mute
Quiet Hours
News & Announcement
Contact Methods
Opsgenie can send a notification to Email, SMS, Voice phone calls and Push notifications. Users views these contact methods and they can edit contact methods on this tab.
Users can enable/disable contact methods anytime.
If users have used any mobile apps, they can view app info.
Notification rules
You can configure when and how to receive notifications. You need to create a rule for each of your contact methods by specifying when to receive it. You can delay receiving notifications up to 1 day. You may have multiple rules. You can also enable/disable rules anytime.
Opsgenie will try each method one by one in the order you specify until you see the alert.
Mute
Users can mute notifications for a specified minute.
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Quiet Hours
Users can specify certain time periods of the day as "quiet hours". During the specified hours, Opsgenie would not send notifications to the user. You can overwrite this setting for urgent alerts by adding OverwriteQuietHours tag to alerts.
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News and announcements
Users can choose to receive information e-mails.
Test notifications
To create a sample alert to test notifications, go to Alerts page and select Create alert. On the create modal;
Enter message for the alert. Please note that this is the only mandatory field for an alert to be created.
Switch to Advanced by clicking the Show advanced fields switch
Start typing your name within the Responders field. The auto-complete should provide a suggestion as you type. Select your name.
Click Create. This will create an alert and specify you as the only recipient. Opsgenie will send notifications using your notification settings that you have configured.