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Overview
Notifications are an important entity in the operations space because you as an individual or as a member of a team don't want to miss out on any important events that might lead to severe disruption. Notifying the members or the team as a whole at the right time - before the incident occurs or immediately after - is business-critical. Jira Service Management can notify designated individuals in a variety of methods according to their own notification settings when a significant event such as alert creation, alert acknowledgment, start/end of an on-call rotation, or execution of a re-notification policy, the relevant users are being notified according to their own notification settings.
Notification tab
Contact Methods
Notification Rules
Mute
Quiet Hours
News & Announcement
Contact Methods
Opsgenie can send a notification to Email, SMS, Voice phone calls and Push notifications. Users views these contact methods and they can edit contact methods on this tab.
Users can enable/disable contact methods anytime.
If users have used any mobile apps, they can view app info.
etc. occurs. You as a member of a team that manages operations can use alert notifications settings in Jira Service Management to:
Specify ways in which you prefer receiving notifications (email, SMS, voice, push)
Define notification rules so you can receive only the relevant notifications for a specific set of events at desired times
Set up DND, notification sounds, critical alert options, etc.
The Alert notifications tab
To access your alert notification preferences:
From the top right of your screen, select Your profile and settings > Personal Jira settings.
Open the Alert notifications tab. In this space, you can define the following:
Contact methods
Notification rules
Mute and quiet hours
Contact methods
Jira Service Management can send notify you through email, SMS, voice phone calls, or push notifications on mobile. You can add/edit and turn on/off your contact methods in the Alert notifications tab.
Notification rules
You can configure when and how to receive your alert notifications. You need to create Create a rule for each of your contact methods by specifying when to receive itthe notifications. You can delay receiving notifications for up to 1 day. You may have multiple rules. You can also enable/disable rules anytime.Opsgenie will try can add multiple rules and turn them on or off anytime. Jira Service Management tries each method one by one in the order you specify until you see get to the alert.
Mute and quiet hours
Users You can mute notifications for a specified minute.
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Quiet Hours
Users can duration and specify certain time periods of the day as "quiet hours". During the specified hours, Opsgenie Jira Service Management would not send you any notifications to the user. You can overwrite override this setting for urgent alerts by adding OverwriteQuietHours tag to alerts.
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News and announcements
Users can choose to receive information e-mails.
Test notifications
Verify your notification settings
To create a sample alert to test notifications, go to verify if notifications are working as expected, do the following steps:
Go to the Alerts page and select Create alert.
On the create modal
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Enter , enter a message for the alert. Please note that this
This is the only mandatory field for an alert to be created.Switch to Advanced by clicking the Show advanced fields switch
Start typing your name within in the Responders field.
The auto-complete should provide a suggestion as you type. Select your name.Click Select Create.
This will create creates an alert and specify with only you as the only recipient. Opsgenie will send notifications using your notification settings that you have configuredThe notifications for this new alert according to your set preferences should reach you.