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See it makes sense to include this: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Alert-notificationsOn the Alert notifications tab, you define the following:
Contact methods
Jira Service Management can send notify you through email, SMS, voice phone calls, or push notifications on mobile. You can add/edit and turn on/off your contact methods in the Alert notifications tab.
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