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Jira Service Management System Actions: Captures information about system-originated actions. For example, configuration changes at a product level or integration level, project settings, assets (global schemas, reference, status, icons) and so on.

Jira Service Management User Actions: Captures information about user-originated activity in the following areas. This isn’t an exhaustive list but gives you an idea of what is covered.

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An activity could be a create/change/delete action taken upon in relation to any of these entities.

Log levels

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titleLog attributes and examples

Attribute

Example

Time stamp and timezone

Mar 08, 2023 16:24 GMT+5:30

Type

  • InformationINFORMATION

  • WarningWARNING

  • ErrorERROR

Category

Integrations, Alerts

Activity summary

[outgoing][alert] Received integration request with event ID: [a4a89a81-386c-489b-a897-a1bd72035884], but there are integration(s) that are turned off.

[alertAction] User [xyz@mysite.com] is added as a responder via web.

Log level

INFORMATION

WARNING

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