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You can configure when and how to receive your alert notifications. Create a rule for each of your contact methods by specifying when to receive the notifications. You can delay receiving notifications for up to 1 day. You can add multiple rules and turn them on or off anytime. Jira Service Management tries each method one by one in the order you specify until you get to the alert.
Do Not Disturb (DND) settings - Mute and quiet hours
You can mute notifications for a specified duration and . You can also specify certain time periods of the day as "quiet hours". During the specified hours, Jira Service Management would not send you any notifications. You can override this setting for urgent alerts by adding OverwriteQuietHours tag to alerts.
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