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You can view and create sync rules at two different places in Jira Service Management - in your team and the Jira siteyou’re logged into. The difference is that you’ll be able to view syncs of all teams on your Jira site’s Sync page, while a team’s Sync page will show you only syncs of the team.
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Before you can add a sync, make sure you’ve launched Operations for the teams you want to create a sync for. Learn how to launch Operations for your team
Sync for your on-call team
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To view and add syncs for a team:
Make sure you’re a team admin
Go to the team’s Operations page.
Select Sync from the sidebar.
You’ll be able to view already added syncs of the team, if any.Select Add sync.
Sync
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for your Jira
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site
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To view and add syncs for your Jira site:
Make sure you’re a Jira admin.
Go to Settings > Products.
Select Sync from the sidebar (under Operations).
You’ll be able to view already added syncs of all teams on that Jira site.Select Add sync.
See also
https://operations-help.atlassian.net/l/cp/iiYziTvo
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https://operations-help.atlassian.net/l/cp/qVfxWa8F Learn how to add a sync