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A Jira Service Management integration is a connection between your Jira Service Management account and other apps in your IT environment. When they’re connected, you get alerts from your IT apps, all centralized in Jira Service Management, and you can also access the alert bucket that’s created. You can create custom automation rules for each integration to update and edit data or take custom actions by triggering the connected apps.
Add
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To add an integration in Jira Service Management:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Search for and select a tool to integrate with.
On the integration configuration page, expand the Steps to configure the integration section to view the instructions you can use to configure the integration on both ends.
We also have detailed support articles for each integration supported by Jira Service Management. You can customize the settings of your integrations to suit your use cases.Select Turn on integration.
Add integration
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “AWS CloudWatch”.
On the next screen, enter aname for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.On the next page, expand the Steps to configure the integration section.
Follow the instructions to configure the integration on both ends.
Define rules for creating alerts and processing them and define actions to take actions against alerts.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
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Rules in the outgoing section define how Jira Service Management alerts affect your integrated application. You can create two types of rules in the outgoing section:
Send alert updates back to the integrated application
Select this rule type to update the data in the integrated application. This is what the flow looks like: A rule in the incoming section creates an alert in Jira Service Management for some event occurring in the integration application > Something about the alert changes in Jira Service Management > Jira Service Management sends this update back to the integrated application and updates an associated entity.
In this section, the alert actions and their corresponding actions to be taken in the integrated application are presented in a natural language. Some actions such as “a tag is added to alert” might require user input to work properly. If you leave the input field empty, the rule applies to all values. If you want to limit the input, enter the values manually, then press Enter. This is similar to how you add tags to an alert.
Define actions for alerts manually created or by other integrations
Select this rule typeto define actions for alerts that are either manually created or by other integrations you have set up in Jira Service Management. However, with this option, you’re taking actions in an integrated application against alerts you received from your other integrated tools.
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