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The advanced settings consist of many different alert scenarios. These scenarios are called “actions” and specify how and when alerts can be created, closed, or acknowledged. Jira Service Management provides default actions for every integration. You can customize them and add as many actions as you like. Learn more about actions.
Action filters
Every action has a filter section. Jira Service Management processes every incoming data associated with your integration. Then it evaluates them against your integration's actions for execution. Learn more about filters.
Alert properties
The action executes according to the template and settings you capture in the alert properties section.