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You can use each mobile device for only one user within the same Jira domain. If another user logs in to Jira with a mobile device that is already being used as a contact method for another user from the same Jira domain, Jira automatically turns off the contact method for the previous user.
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Customising notification rules isn’t possible in the Free or Essentials plans for Jira Service Management. You can configure only one rule per event (such as new alert, schedule start, etc). |
Verify mobile numbers
For a mobile number you add for voice calls or SMS (you can also use the same number for both), you will receive a verification code on the mobile. Enter the code and verify the number to complete the step.
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