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For example, if the SMS has the following short URL - https://mytestsite.in/alert/3456 - 4421 is the identifier (alert tiny ID).
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To acknowledge an alert, reply via SMS with the following text:
or
To close the alert, reply with the following text:
or
When Jira Service Management receives the reply you sent, appropriate action is run and the outcome is sent back to you in SMS:
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