...
Creates an incident in the selected service project. You can select fields to configure and set their values. Use this action to create a new incident when an alert is created and meets certain criteria. Optionally, you You need to have a service project and a request type for incidents to use this action.
You also have the ability to link the alert with the new incident and to avoid creating a new incident if the action has already created an open incident of the same type in the projectYou need to have a service project and a request type for incidents to use this action.