Once an alert is created it needs to be managed. Alert actions provide a range of functionalities to manage and respond to alerts effectively. With alert actions, your team can know if the alerts are being seen and notifying notify the correct people, reallocating reallocate them when necessary, adding add notes and attachments, and directing direct the alert to gather more information. Learn more about alerts.
Actions to manage the lifecycle of an alert
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The "Acknowledge" action allows responders to indicate their awareness and ownership of an alert. Once the responder acknowledges the alert they become a responder and assignee of the alert. By acknowledging an alert, the assigned responder signifies their commitment to handle handling the alert, avoiding duplication of efforts, and promoting accountability within the team. When an alert is acknowledged, all escalation rules that apply to the alert also cease.
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This action reverses the actions of the Acknowledge action. The alert will revert back to its Open status, the notification flow will start from the beginning and the alert will become unassigned.
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Temporarily pauses notifications for an open alert. By snoozing an alert, teams can focus on critical tasks without being interrupted by unnecessary notifications. Once the snooze period ends, notifications will resume. Learn how to snooze an alert.
Escalate to next
This action allows users to manually trigger the escalation of an alert to the next level in the predefined escalation policy. Learn more about alert escalation.
Close
Once the alert is resolved or no longer requires attention, the "Close" action marks the alert as resolved. Closing alerts not only provides a clear indication of completed tasks but also allows teams to focus on open and ongoing alerts, improving overall response management efficiency.
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Bulk actions allow users to perform Acknowledge and Close actions on multiple alerts simultaneously. Users can quickly acknowledge or close multiple alerts with a single clickaction.
Actions to manage the information of an alert
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