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Alert policies are predefined rules and conditions that manage how your alerts behave under certain circumstances. A change of behavior might be required from several events ranging from a sudden surge in server errors, a drop in website performance, or a critical database failure.
The core function of alert policies is to guide your system on how to handle these scenarios and create alerts accordingly. Read how to create, edit, and delete alert policies.
Alert modification
Alerts are triggered from various sources. Each of these sources has its own set of rules that determine the properties of the alert when it's created in Jira Service Management. However, if a specific combination of alert properties signifies an issue in your system, the alert policy will identify it and modify the alert. For example, if a triggered alert includes a distinct tag or a different priority, you can reroute the alert to a different responder or alter its originally intended priority. Alert policies step in to adjust alerts as they are being created.
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