This feature is currently rolling out to cloud customers. Your site may not reflect these changes, or you might not see it in your site just yet.
There may be instances when your team members are unable to take part in on-call schedule rotations or respond to alerts. In such scenarios, you can create and apply forwarding rules that allow members to forward their alerts to another member of the team for a specified duration.
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Alert notifications created have a custom confirm “Confirm” action - it doesn’t affect how your forwarding rules work. However, you can use it as a symbolic agreement, or to handle callback data through Jira Edge Connector (JEC) or Webhook Integrations such as adding comments to an alert.
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