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Jira Service Management to PRTG
If Send Alert Updates Back alert updates back to PRTG is enabled, actions for PRTG are run in PRTG when the chosen action is run in Jira Service Management for alerts which that are created by the PRTG.
The mapping feature is explained in detail in the Action Mapping section https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4292784/Integrate+with+PRTG#Map-alert-actions.
Set up the integration
PRTG is a bidirectional integration. Setting it up involves the following steps:
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Map alert actions
You can define action mappings between Jira Service Management actions and PRTG actions (also when the source of the alert is PRTG), which requires additional authentication for your PRTG account.
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