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You can view and create sync rules at two different places in Jira Service Management - in your team and the Jira siteyou’re logged into. The difference is that you’ll be able to view syncs of all teams on your Jira site’s Sync page, while a team’s Sync page will show you only syncs of the team.
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Before you can add a sync, make sure you’ve launched Operations for the teams you want to create a sync for. Learn how to launch Operations for your team
Sync for your on-call team
To view and add syncs for a team:
Make sure you’re a team admin
Go to the team’s Operations page by selecting Go to operations on the team’s profile.
Select Sync from the sidebar.
You’ll be able to view already added syncs of the team, if any.Select Add sync.
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Sync
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for your Jira
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site
To view and add syncs for your Jira site:
Make sure you’re a Jira admin.
Go to Settings > Products.
Select Sync from the sidebar (under Operations).
You’ll be able to view already added syncs of all teams on that Jira site.Select Add sync.
See also
https://operations-help.atlassian.net/l/cp/iiYziTvo
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