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<A brief intro to integrations>
https://support.atlassian.com/opsgenie/docs/set-up-an-integrated-tool/
A Jira Service Management integration is a connection between your Jira Service Management account and other apps in your IT environment.
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Overview
Integration in simple terms is the process of establishing a connection between two applications so they can work together, in terms of exchanging data and keeping it up-to-date. Jira Service Management offers you the capability of integrating with a variety of IT tools and applications in a flexible and easy way. There's a bi-directional functionality in our integrations. (Integrations allow data to be sent and processed both ways between Jira Service Management and the other application/tool). Additionally, if an integration doesn't exist for a tool used by one of our customersThe integrations could be unidirectional (incoming or outgoing) or bidirectional (both incoming and outgoing). If an integration you’re interested in doesn't exist in our collection, our integrations team will evaluate to check and see if one can be built.
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ITSM, Ticketing tool integrations, and outgoing integrations (or the outgoing feature of other available integrations excluding chat tools) are not available under the Free and Essentials Plans. Please upgrade Upgrade to a Standard or Enterprise Plan for access to these integrations. |
Email integration
If By integrating with an application that can send emails, you can create Jira Service Management alerts , and notify relevant people with just a few clicks. With powerful email parsing capabilities, you can create, acknowledge, close, and deduplicate alerts automatically via email. Learn more about integration types and actions.
Web API and libraries
Jira Service Management provides a simple JSON over HTTPS API so that any application can easily integrate with it. Using Jira Service Management Web API and the programming libraries, customers you can implement tools to automate tasks, create and close alerts, attach files, and synchronize comments in their your preferred programming language.
Command line interface
Lamp, Opsgenie command line interface, allows any monitoring tool that can execute a shell script to integrate with Jira Service Management via HTTPS. Using Lamp, customers can write scripts that create alerts, attach files, add note to alerts, etc.
To set up an integration:
Go to Jira Service Management and select Teams from the menu.
Select your team to access your team dashboard.
Select Integrations from the left navigation.
Select Add Integration.
Search for a tool to integrate with. From there, each integration has its own instruction set to configure the integration, on both ends. The supporting documentation for each integration is also included in the setup instructions. You can also explore the Advanced settings of the integrations to see extra customizable fields to suit whatever use case your company needs.
When done with all configurations, select Save Integration to enable the integration.
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Share your feedbackWe would love to receive feedback about this documentation, the product experience, functionality, or anything you’ve got to share. (Simpler: Do you have any feedback about this documentation, your product experience, or any functionality? We'd love to hear from you.) You can either add comments to this page or add a card on the Trello board. |
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