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The alerting feature of Jira Service Management helps you build and optimize your service-aware incident management and management systems and processes. Integrate Jira Service Management alerts with integrate with monitoring systems, service management and ticketing solutions, collaboration tools, and other teaming tools. Jira Service Management filters, categorizes, and enriches the alert content.
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For the Add Note, Acknowledge, and Close actions, Jira Service Management sends a notification only if the responder is aware of the alert. This means, either responder has already been notified about the alert, or they have seen the alert.
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Contact methods to activate
Jira Service Management can send notifications only if you activate a contact method for a matching notification rule. If there is no matching notification rule or if no contact method is activated for the matching notification rule, then Jira Service Management won’t send a notification.
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Alert notifications to send
Jira Service Management sends alert notifications to one or more responders according to the contact method selected by each user.
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Some user actions interrupt or change the alert notifications flow. For example: |