If the Owner of your Opsgenie account has not verified their email yet, users within your organization will not be able use API integrations.
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Under Free and Essentials Plans, only one Notification Rule is available to set per type. Types are limited to New Alerts, Schedule Start/End, Other Notifications. |
Configure your notification settings
Within Opsgenie, how users choose to get notified is identified in their notification settings.
When you sign up:
Opsgenie creates an E-Mail contact method with the e-mail address that you've defined as your user-name and creates notification rules for each notification typeYour email is saved as the default contact method in Jira Service Management. You will receive notifications via this contact address method immediately after a notification event occurs for you.
If you provide your phone number during the step-by-step on-boarding process, Opsgenie creates Voice and SMS contact methods with the provided number for you. Additionally, Opsgenie will create notification rule steps for New Alert notification type using these contact methods below:
Notify via <your_phone_number_for_SMS> 1 minute later
Notify via <your_phone_number_for_Voice> 2 minutes later
Once you install and login with any Opsgenie mobile app, your mobile device will be added as a Mobile contact address and configured to receive push notifications immediately after a notification event occurs for each notification type.
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If one of your administrators define a Central Notification Template for your user role, then your notification rules will be prepared according to this template. All you need to do is configure your contact methods. |
Select your time zone
If you're one of the account owners or admins, please make sure to configure the correct time-zone for your organization through the Settings page. Please also make sure to configure your individual time-zone via the Profile page. You can refer to the Time constraints and time zones document for further information about the effects of time-zones on your alert creation and notification flows.
Manually create an alert
To create a sample alert to test notifications, go to Alerts page and select Create alert. On the create modal;
Enter message for the alert. Please note that this is the only mandatory field for an alert to be created.
Switch to Advanced by clicking the Show advanced fields switch
Start typing your name within the Responders field. The auto-complete should provide a suggestion as you type. Select your name.
Click Create. This will create an alert and specify you as the only recipient. Opsgenie will send notifications using your notification settings that you have configured.
. You can add mobile numbers for receiving notifications through voice, SMS, or mobile push.
I am notified. Now what?
After being notified for an alert, you can view the alert details and execute actions on the alert. Alert Details The alert details page contains all information about an alert including which users were the recipientsresponders, tags, attachments, and so on. You can refer Alerts and Alert Fields for further information about the Learn more about alert fields. When you click on the message To view the details of the alert within the Alerts page, you can display select the details message of the alert on the Alerts page.
You can also display view the details of the alert via notifications. If you've received a mobile notification, you can click on tap the push notification that you've received to display the details within in the mobile app .
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You can also display the details of the alert by clicking the provided link within the SMS and E-Mail or the link provided in SMS or email notifications.
When you display view the details of the alert via any of our the applications (Web web or Mobilemobile), Opsgenie will stop Jira Service Management stops sending notifications to you for the displayed that alert. For example, if you have a notification rule for an SMS to be sent after 2 minutes and if you display view the alert details of the alert via the web UI within 2 minutes, Opsgenie Jira Service Management will not send the notify you through SMS notification. You can refer Alert Notifications Flow for more information about the flow of notifications.Opsgenie . Learn how the alert notifications flow.
Activity log
Jira Service Management tracks and logs all the alert activity. You can click on Select the Activity Log when viewing the Alert Details to see them.There are several actions that you can execute for responding to an alert. You can log on the alert details page to view the logs. You can run a variety of actions in response to an alert - add a note to the alert, assign alert it to another user, acknowledge the alertit, snooze the notifications, or execute run other actions including custom actions you might add. The activity log also includes information on the actions you have executedrun.
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