There are 4 types of contact methods within Opsgenie:
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Jira Service Management offers four contact methods you can use for alert notifications:
Email
SMS
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Voice
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Push Notifications (Android, iOS, Opsgenie for BlackBerry Dynamics)
These contact methods are used to receive notifications from Opsgenie.
When a user account is created, the e-mail address which is used as the username is added as an e-mail contact method. Each user can add/modify their contact methods any time via the Notification Page. Mobile contacts cannot be added via Opsgenie's Web Application. Instead, when a user logs in through any of Opsgenie's mobile applications, the device that is used is added as a contact method.
The limitations of the contact methods are as follows:
Each user can have at most:
2 E-mail addresses
2 SMS Numbers
2 Phone Numbers
There is no limitation for mobile app sign-ins
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phone calls
Mobile push notifications
Each member of your team can add or edit their contact methods anytime through their notifications page. Email address is your default contact method. You can only add two email addresses, two phone numbers for SMS, and two numbers for voice calls at the most. There’s no such limit for the mobile. You can also edit or remove a contact method when necessary.
A rule is automatically created under the “New alert” notification type for every new contact method you add. You can use the rules as they are or modify as necessary.
You can use each mobile device for only one user within the same Jira domain. If another user logs in to Opsgenie Jira with a mobile device that is already being used as a contact method for another user from the same Opsgenie Jira domain, Opsgenie Jira automatically disables turns off the contact method for the previous user.
Please note: Enable a contact method to receive notifications.
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Verify mobile numbers
For a mobile number you add for voice calls or SMS (you can also use the same number for both), you will receive a verification code on the mobile. Enter the code and verify the number to complete the step.
Activate contact methods
Any contact method you add for voice and SMS is activated by default. When you want to stop receiving notifications but still retain the contact methods, select Deactivate from the three-dot menu.