Alerts are the backbone of any effective IT operations team, providing crucial information about events. They serve as a centralized hub that captures important details from the moment an event is triggered until its resolution. As alerts progress through their lifecycle, they accumulate a wealth of historical information.
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Message: This mandatory field serves as a concise description of the Alert. It supports HTML formatting and has a maximum limit of 130 characters. The message value can be updated later if needed.
Responders: This field captures the names of the individuals who have been added as responders to the alert, ensuring they are notified about the alert.
Alias: An optional field, the alias allows users to assign a user-defined identifier to the alert. It is limited to a maximum of 512 characters. If not specified, Jira Service Management will automatically assign a unique value during alert creation.
Entity: This field is commonly used to specify the domain or context to which the alert is related. It could be the name of a server or application. The entity field has a limit of 512 characters.
Actions: Alerts can have both default actions provided by Jira Service Management and custom actions defined by users. Learn more about alert actions. Custom actions are additional actions that users can execute on the alert. Each action has a limit of 50 characters, and a maximum of 10 custom actions can be defined for a single alert.
Description: This field allows for a more detailed, long-form description of the Alert. HTML formatting is supported, and the description field can contain up to 15,000 characters. Similar to the Summary field, the description value can be updated later if necessary.
Extra properties: This field enables users to include additional key-value pairs of their choice, providing further customization and context to the alert. HTML formatting is supported, and while there is no limit on the number of key-value pairs, the total length of the values should not exceed 8,000 characters.
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