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Overview
Integration in simple terms is the process of establishing a connection between two applications so they can work together, in terms of exchanging data and keeping it up-to-date. Jira Service Management offers you the capability of integrating with a variety of IT tools and applications in a flexible and easy way. The integrations could be unidirectional (incoming or outgoing) or bidirectional (both incoming and outgoing). If an integration you’re interested in doesn't exist in our collection, our integrations team will evaluate and see if one can be built.
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Jira Service Management provides a simple JSON over HTTPS API so that any application can easily integrate with it. Using Jira Service Management Web API and the programming libraries, you can implement tools to automate tasks, create and close alerts, attach files, and synchronize comments in your preferred programming language.
Set up an integration
To set up an integration in Jira Service Management:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Search for and select a tool to integrate with.
On the integration configuration page, expand the Steps to configure the integration section to view the instructions you can use to configure the integration on both ends.
We also have detailed support articles for each integration supported by Jira Service Management. You can also customize the settings of your integrations to suit your use cases.Select Turn on integration.
See also
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