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Voice notifications
Jira Service Management can send notifications via phone calls. Add a voice contact method and a notification rule on the Alert notifications page, and activate it. The voice notification contains the alert message and possible actions to run on the alert. Voice notifications are limited to a maximum of two minutes.
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On-call schedule notifications
You can get receive notifications at the start and end notifications for of your on-call schedules via phone. Jira Service Management calls and notifies you near the start/end of your on-call schedule; you can configure this to be "Just before", or "1 hour" etc. before your on-call rotation begins/ends. Set up schedule notifications in the notification rules section.
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Jira Service Management aggregates SMS notifications* and sends SMS in 1-minute intervals. Events occurring in between the intervals of 1 minute are aggregated for the next SMS/Voice notification.
* Due to new Singapore government regulations, SMS isn’t supported for Singapore phone numbers.
* In some countries such as Taiwan and China, SMS notifications don't include alert URLs due to government regulations.
Acknowledge and close alerts
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You can acknowledge and close the alerts by replying to the SMS. The short URL that is included in the SMS notification has the data necessary to identify the alert you’re responding to.
For example, if the SMS has the following short URL - https://mytestsite.in/alert/3456 - 4421 is the identifier (alert tiny ID).
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To acknowledge an alert, reply via SMS with the following text:
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To close the alert, reply with the following text:
or
When Jira Service Management receives the reply you sent, appropriate action is run and the outcome is sent back to you in SMS:
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