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The alerting feature of Jira Service Management helps you build and optimize your service-aware incident management and management systems and processes. Integrate Jira Service Management alerts with integrate with monitoring systems, service management and ticketing solutions, collaboration tools, and other teaming tools. Jira Service Management filters, categorizes, and enriches the alert content.

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Info

Some user actions interrupt or change the alert notifications flow.

For example:
If a team member assigns an unacknowledged alert to another memeber, then the flow continues for all the users being notified: there . There is no effect on the flow, except that the newly-assigned user receives a notification for the “assigned” state . If if they’ve turned on a matching notification rule.
If a team member acknowledges an alert (before assigning it) , however, the existing alert notification flow stops for the rest of the team and starts for the newly-assigned recipient.