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The frequency of these shifts can be assigned as weekly, daily, or custom. The selected frequency determines how the participants rotate within the defined durations. Whether it's a daily rotation, weekly rotation, or a custom rotation pattern, Jira Service Management ensures that participants are assigned on-call duties based on the specified duration and frequency.
All on-call schedules
All users can check their on-call status from their Your Work page. The On-Call Schedules widget on this page displays your current on-call status, whether you're part of one or multiple teams. If you belong to multiple teams or want to view other teams' on-call schedules without navigating to their operations, select View All from the on-call schedules widget.
Your shifts
This section offers a consolidated view of all your shifts at a glance. You may have multiple on-call duties across various teams, and the calendar will display all your shifts for the selected time period. Similar to your team's on-call page, Jira Service Management updates the schedule whenever you change the period range to ensure you're viewing the most current version of your shifts. If your shift starts or ends outside the selected period, you may need to switch to the next or previous periods to see the exact shift duration. Nevertheless, you can access all the rotations and schedules you're assigned to.
All on-call schedules
In this section, you can search for all schedules within your organization, categorized by teams and people. This allows you to easily identify who is on-call for specific teams and rotations at any given time. You can expand to view the schedule details or visit the team's page or operations page by selecting the team's name.