Page Comparison

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Overview

Jira Service Management parses your data to construct rich and informative alerts. You can use dynamic fields properties to customize alert properties your alerts and alert conditions.

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Dynamic (draggable) properties

Draggable fields properties bring significant data for creating and managing well-informed alerts. Jira Service Management Integrations Framework The integration framework provides different dynamic fields for every integration, properties specific to the integrated toolapplication. You can use dynamic fields properties in Filters the filters of your integration actions as well as Alert Fieldsalert fields. In Filterthe filter, fields dynamic properties are available to choose select in the condition drop lists-down. In Alert Fieldsthe alert properties, you can drag a dynamic field property into any input alert field you find appropriate.

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Jira Service Management interprets the expressions within the double-curly braces as dynamic fieldsproperties. Dynamic data populates at every notification that's sent to Jira Service Management. For example, let's say someone created creates an issue in JIRA; Jira and enters "This is the summary" as for the summary. Using Jira Service Management’s JIRA Jira integration, "[Jira] {{summary}}" for Message in a 'Create Alert alert' Action will yield creates an alert with the message "[Jira] This is the summary". It will then notify the users. All we needed to do was is drag {{summary}} to Messagethe message. When the issue was is created, Jira Service Management got gets notified automatically notified. It creates an alert with the issue's summary in the message.

You can mix static text with dynamic fieldsproperties. In the example above, the "[Jira] " in "[Jira] {{summary}}" is static and it'll be at the beginning of the message for every created new alert's message. "{{summary}}" can be different for each alert.

Using

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raw parameters from

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webhook URL, payload,

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and

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headers

You can also insert url URL parameters or http payload parameters from webhooks directly into your alerts. Let's clarify with an example:Suppose you're using Jira Service Management's Jira integration. Jira For example, an integrated application sends a variable named timestamp to Jira Service Management in the webhook payload. But timestamp isn't available as a draggable field property in the Integrations configuration page. If you still need to use timestamp in your alerts, you can :

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Go to Advanced Settings of your integration

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add {{_payload.timestamp}} to the input

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field.

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Save the integration.

Nested payload variables are accessible as well. In the Jira example, we could also use use _payload.issue.fields.environment to environment to access the following value that is in the http body of the webhook:Text

{
    "issue" : {
        "fields" : {
            "environment" : "env_val"
        }
    }
}

Url The URL query parameters of a webhook are also accessible via {{_url.param}} where param is the parameter key. You can add custom parameters to the webhook url URL and inject it into your alerts. To clarify this with an example:

Suppose For example, suppose you're using Jira Service Management’s Stackdriver integration. You're monitoring many projects and want to use a single integration for all your alerts. But If you still want to have a way to distinguish which alert belongs to which domain. A way to do this is to , you can use a custom parameter for each of your projects.

You can add your custom parameter to the webhook url URL of the Stackdriver integration. E.g.For example: ¶m1=val1, and insert {{_url.param1}} in the integration config to access it.

Headers of a webhook request is are also available via {{_headers.param}} where param is the name of the header. You can use all the headers of a request in your alert fields.

You can also To control your alert fields further, you can use string processing methods on dynamic fields to further manipulate and control your alert fieldsproperties. For example, your Jira Service Management JIRA an Integration has an 'Add Note Action' action, and Note is configured as "note: {{comment_body.substringAfter("is")}}".

Now when someone in JIRA comments on an issue with the integrated application adds "This is the comment" , the Jira Service Management alert that's associated with the issue will be added a noteas a comment to the issue, a note is added to the corresponding alert, with the text "note: the comment".

The complete list of methods you can use in dynamic fields are listed below:

substring(int from), substring(int from, int to): yields the string between specified indices. from is included to is excluded

{{ from_name.substring(5,20) }}

substringAfter(String from): yields the string between specified indices. from is included to is excluded

{{ subject.substringAfter("Host") }}

substringBefore(String to): yields the string before the specified parameter

{{ from_address.substringBefore("@") }}

substringBetween(String from, String to): yields the string between from and to parameters

{{ subject.substringBetween("URL:","(") }}

extract(regular expression): yields part of the string that matches the parenthesized section of the regular expression.

{{ message.extract(/Host: (\S+)/) }}

toDate(String format) converts millisecond-based timestamp into date format, following Java formatting . The default format is "yyyy-MM-dd HH:mm:ss ZZZ".

{{create_timestamp.toDate()}}

get(int index) yields the element at the given index of an array.
{{myArray.get(0)}}

•  Replacing OG with JSM
•  Basic grammar & spell check
•  US English
•  Positive language
•  Removing passive voice (wherever necessary)
•  Simplifying sentences
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