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On-call schedule notifications
You can get receive notifications at the start and end notifications for of your on-call schedules via phone. Jira Service Management calls and notifies you near the start/end of your on-call schedule; you can configure this to be "Just before", or "1 hour" etc. before your on-call rotation begins/ends. Set up schedule notifications in the notification rules section.
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Jira Service Management aggregates SMS notifications* and sends SMS in 1-minute intervals. Events occurring in between the intervals of 1 minute are aggregated for the next SMS/Voice notification.
* Due to new Singapore government regulations, SMS isn’t supported for Singapore phone numbers.
* In some countries such as Taiwan and China, SMS notifications don't include alert URLs due to government regulations.
Acknowledge and close alerts
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For example, if the SMS has the following short URL - https://mytestsite.in/alert/3456 - 4421 is the identifier (alert tiny ID).
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To acknowledge an alert, reply via SMS with the following text:
or
To close the alert, reply with the following text:
or
When Jira Service Management receives the reply you sent, appropriate action is run and the outcome is sent back to you in SMS:
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