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  • Specify ways in which you prefer receiving notifications (email, SMS, voice, push)

  • Define notification rules so you can receive only the relevant notifications for a specific set of events at desired times

  • Set up DND, notification sounds, critical alert options, etc.

  • Define rules for forwarding your alert notifications to others on your team and view the rules created for you by others.

Jira Service Management offers a variety of default rules that are auto-configured for users of a team that’s equipped to manage operations and are turned on with email as the default contact method for notifications.

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  1. From the top right of your screen, select Your profile and settings > Personal Jira settings.

  2. Open the Alert notifications tab and define the following:

    1. Contact methods

    2. Notification rules

    3. Mute and quiet hours

    4. Notification forwarding rules