...
Jira Service Management aggregates SMS notifications* and sends SMS in 1-minute intervals. Events occurring in between the intervals of 1 minute are aggregated for the next SMS/Voice notification.
* Due to new Singapore government regulations, SMS isn’t supported for Singapore phone numbers.
* In some countries such as Taiwan and China, SMS notifications don't include alert URLs due to government regulations.
Acknowledge and close alerts
...
For example, if the SMS has the following short URL - https://mytestsite.in/alert/3456 - 4421 is the identifier (alert tiny ID).
| Expand | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||
To acknowledge an alert, reply via SMS with the following text:
or
To close the alert, reply with the following text:
or
When Jira Service Management receives the reply you sent, appropriate action is run and the outcome is sent back to you in SMS:
|
...