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New alert: An alert is created for which you're a recipient. Any contact method you add automatically reflects in this rule type by default.
Acknowledged alert: Another member on the team has acknowledged an alert.
Closed alert: Another member on the team has closed an alert.
Assigned alert: You were assigned as the owner of an alert by another member.
Note added: Another member added a note to an alert.
Schedule start: Your on-call rotation is about to start.
Schedule end: Your on-call rotation is about to end.
You can add as many notification rules as desired for each event.
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Customising notification rules isn’t possible in the Free or Essentials plans for Jira Service Management. You can configure only one rule per event (such as new alert, schedule start, etc). |
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To add a notification rule:
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The changes you make are applied only after you save them and the rules work only after you turn them on. You can also drag and drop any rule to change the order.
It’s important to pay attention to the order of the notification rules within the same event type. If you’ve added multiple rules for a given notification event, only the first notification rule whose conditions and time constraints (if any) perfectly match is applied. The rest of the rules that follow it are ignored.
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Specify the contact methods to use for every notification rule in the Via section. You For the “New alert” type, you can also receive repeated reminders for the event by selecting Get repeated notifications for this rule and specifying a duration with a maximum of 10 times (as long as the details of the alert in question aren't opened).