Overview
Audit logs for your team that manages operations help the IT administrators and Atlassian support teams troubleshoot integrations and issues related to configuration changes. Audit logs are accessible to only the admins (organization, site, product, or team) and members of the team that are given additional permissions to view them.
Audit logs is the best place to go to view all the incoming data related to your integrations and configuration updates, or if you’re having trouble with your integrations for your team that’s managing operations.
Troubleshooting integration data flows follows this pattern:
Check the logs of the originating system to verify that a request is made.
Check the audit logs to verify that the request is received.
If the request is received, look into how it was processed.
If the request isn’t received, check the configuration on the sender’s side.
Detailed versions of alert activity events are available in the alert activity logs.
Audit logs are maintained, by default, for 180 days.
Understanding audit logs
Audit logs capture and provide key information on what activity was performed and its outcome. They are broadly categorized into two groups and further into sub-categories.
Log categories
The log category tells you whether the record relates to a notification, alert, integration and so on.
Jira Service Management System Actions: Captures information about system-originated actions (incoming data and automation). For example, configuration changes at a product level or integration level, project settings, assets (global schemas, reference, status, icons) and so on.
Jira Service Management User Actions: Captures information about user-originated activity in the following areas. This isn’t an exhaustive list but gives you an idea of what is covered.
Alerts
API
Integrations
Emails
Heartbeats
Incidents
Notifications
On-call schedules
User management
An activity could be a create/change/delete action taken in relation to any of these entities.
Log levels
There are five logging levels available in audit logs:
INFORMATION (including DEBUG and TRACE): The most verbose logging. Indicates what’s generally happening in the environment.
WARNING: The default level. Indicates that something may have gone wrong, or other messages an admin might be interested in.
ERROR (includes FATAL): The least verbose logging. Indicates that something has gone wrong in the environment.
Log attributes and examples
The following table lists the primary log attributes every log entry comprises and provides examples for each:
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