Reports

Overview

Reports give you analytics and data visualization capabilities on how you use operations in JSM, how things are changing over time, and how your teams are performing. We create these reports by using Google’s visualisation tool called Looker.

There are two different types of reports in JSM:
a. Team reports
b. XYZ reports

a. Team reports

Team reports focus on your on-call team’s activities, performance, and the alerts that your team members receive.

You’ll have access to reports of only the team(s) that you’re a team admin of. At a given point, you can access the report of only one on-call team that you have team admin rights to. (fact-check this)

Learn more about roles, permissions, and rights

Name options for Team Reports:

On-call team report
Report of your on-call team
Your on-call team report

b. XYZ reports

(heading is a placeholder until finalised)

These reports give you a general analysis of notifications, API usage, and more metrics that are common across several on-call teams on the entire site.

To access multiple on-call team reports, you’ll need site/Jira admin rights.

OR For this, you’ll need to have access to reports of teams by being a site/Jira administrator. (need to check this)

If you have site admin rights, you can view the team report of any on-call team as well by using the toggle button.

Learn more about roles, permissions, and rights

Name options:

Site reports
Site-level on-call report
On-call reports of other teams
Multiple on-call team reports
Multiple team reports
All on-call team reports

Link to "Learn more about roles, permissions, and rights"

Some team reports are not available at a site level (get clarity on this)

Some site reports are not available at a team level (get clarity on this)

How to access each report

Reports are only for work categories like alerts, on-call, (mention all)

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Rough work

Do not go beyond this point ⚠️

Structure

Heading or topic

Simplified explanation in my words

Explanation from documentation

– – –

Overview

(my words)

Reports give you a pictorial understanding (like charts and diagrams) of how you’re using JSM, how your teams are doing and how things are changing with time.

Reports are of two types depending on what they’re connected/mapped to:

Team reports
Project/Site/Global reports [Q. What should the name of these reports in JSM be?]

(edited from the old documentation)

Reports give you analytics and data visualization capabilities on how you use JSM, how things are changing over time, and how your teams are performing. We create these reports by using a tool from a partner brand. This tool is called Looker.

See this video for an overview of global and team reports.

There are two different types of reports in JSM:
a. Team reports
b. Project reports

a. Team reports

(my words)

These are the reports that are mapped to a certain team. It will give you information in the form of charts, bar graphs, etc. about your team’s performance, their activities, and the alerts they get.

These are alerts and on-call reports.

[Q. Do we need to mention that if you’re a team admin, not all team reports are visible to you?

Q. Or mention about different Admin rights because that seems to be closely connected to how one views certain reports? I feel this knowledge would give them some visibility.

(edited from the old documentation)

Team reports focus on your team activities, performance, and the alerts that your team members receive.

[These reports also include some common looks with the Global Reports which focus only on the particular team that is selected.]

b. (Project/Site) reports

(my words)

These reports will give you a many teams' information. This has info of several other on-call teams' data and performance metrics

[You can view the reports for your account if you have the right to view them. Admins and Owners can view both Global and Team Reports, and Team Admins can only view the Team Reports for their team(s). If a User has the ‘Access to Reports’ right in their custom user role, they would be able to see all of the reports as well.

Global Reports are the reports that are account-wide and include generic analysis for notifications, API usage, the overall responsiveness on the alerts, i.e., MTTA/R.]

Bibliography

https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/

https://support.atlassian.com/opsgenie/docs/view-global-notification-analytics/

https://support.atlassian.com/opsgenie/docs/reporting-terminology-and-advanced-capabilities/ – will these translate into JSM?