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https://hello.atlassian.net/wiki/spaces/ITSOL/pages/2330407218/Customer+Logs+functionality+in+Opsgenie+and+JSM#Proposed-log-Identifiers

https://atlassian.slack.com/archives/C04JDKEQEHH/p1686035534526599?thread_ts=1680109947.810339&cid=C04JDKEQEHH

Audit logs are a summary of all logs associated with an integration that help team admins to troubleshoot issues.

View the audit logs

Things to do before you start:

To access and work with the audit logs for your team:

  1. In Jira Service Management, go to Settings > Products.

  2. Scroll to the Operations section and select Audit logs from the sidebar.

You’ll see a table of activities, organized by date and the time the activity happened, and the actor who took the action. The actor may be a user or an Atlassian system.

Search and filter the audit logs

The audit log lists activities that go as far back as 180 days.

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Security > Audit log.

  3. Enter your search criteria in the text field. You can search for activities with users' names, email addresses, group names, or site names. You must enter an exact term.

  4. Narrow the search results by specifying the dates and activity.

  5. Click Apply to search.

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