Overview
Notifications are an important entity in the operations space because you as an individual or as a member of a team don't want to miss out on any important events that might lead to severe disruption. Notifying the members or the team as a whole at the right time - before the incident occurs or immediately after - is business-critical. Jira Service Management can notify designated individuals in a variety of methods according to their own notification settings when a significant event such as alert creation, alert acknowledgment, start/end of an on-call rotation, etc. occurs. You as a member of a team that manages operations can use alert notifications settings in Jira Service Management to:
Specify ways in which you prefer receiving notifications (email, SMS, voice, push)
Define notification rules so you can receive only the relevant notifications for a specific set of events at desired times
Set up DND, notification sounds, critical alert options, etc.
The Alert notifications tab
To access your alert notification preferences:
From the top right of your screen, select Your profile and settings > Personal Jira settings.
Open the Alert notifications tab. In this space, you can define the following:
Contact methods
Notification rules
Mute and quiet hours
Contact methods
Jira Service Management can send notify you through email, SMS, voice phone calls, or push notifications on mobile. You can add/edit and turn on/off your contact methods in the Alert notifications tab.
Notification rules
You can configure when and how to receive your alert notifications. Create a rule for each of your contact methods by specifying when to receive the notifications. You can delay receiving notifications for up to 1 day. You can add multiple rules and turn them on or off anytime. Jira Service Management tries each method one by one in the order you specify until you get to the alert.
Mute and quiet hours
You can mute notifications for a specified duration and specify certain time periods of the day as "quiet hours". During the specified hours, Jira Service Management would not send you any notifications. You can override this setting for urgent alerts by adding OverwriteQuietHours tag to alerts.
Verify your notification settings
To create a sample alert to verify if notifications are working as expected, do the following steps:
Go to the Alerts page and select Create alert.
On the create modal, enter a message for the alert.
This is the only mandatory field for an alert to be created.Start typing your name in the Responders field.
The auto-complete should provide a suggestion as you type. Select your name.Select Create.
This creates an alert with only you as the recipient. The notifications for this new alert according to your set preferences should reach you.
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