Audit logs are a summary of all logs associated with an integration that help team admins to troubleshoot issues.
View the audit log
Things to do before you start:
Make sure you’re an admin (org/site/product/team).
Launch operations for your team. Learn how to launch Operations for your team
To access and work with the audit logs for your team:
In Jira Service Management, go to Settings > Products.
Scroll to the Operations section and select Audit logs from the sidebar.
You’ll see a table of activities, organized by date and the time the activity happened, and the actor who took the action. The actor may be a user or an Atlassian system. Expand a log entry to dig into the details. You can also copy the JSON version of the log for viewing.
An audit log contains the following information:
IDs of and information about alerts, incidents, integrations
Time stamps, timezones
Details about the owner or member that took the action
Details of action taken. For example, responder added, alert acknowledged, etc.
Integration properties
Following is a detailed audit log entry in JSON format:
Search and filter the audit log
The audit log lists activities that go as far back as 180 days. You can search for specific integrations, alerts, notification rules, etc. in the search tab; and specify the time interval to search for.
In Jira Service Management, go to Settings > Products.
Scroll to the Operations section and select Audit logs from the sidebar.
Enter your search criteria in the text field. You can search for activities with specific keywords, or by using user names, log category names, etc.
Narrow the search results by applying any number of filters:
Specify a date range, duration, log category, or log level.
Select Update.
Select Apply.
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