Alert notifications

Overview

Notifications are an important entity in the operations space because you as an individual or as a member of a team don't want to miss out on any important events that might lead to severe disruption. Notifying the members of a team that’s equipped to manage operations at the right time - before the incident occurs or immediately after - is business-critical.

Jira Service Management can notify designated individuals in a variety of methods according to their own notification settings when a significant event such as alert creation, alert acknowledgment, start/end of an on-call rotation, etc. occurs. You as a member of a team that manages operations can use alert notifications settings in Jira Service Management to:

• Specify ways in which you prefer receiving notifications (email, SMS, voice, push)

• Define notification rules so you can receive only the relevant notifications for a specific set of events at desired times

• Set up DND, notification sounds, critical alert options, etc.

Jira Service Management offers a variety of default rules that are auto-configured for users of a team that’s equipped to manage operations and are turned on with email as the default contact method for notifications.

The Alert notifications tab

To access your alert notification preferences:

1. From the top right of your screen, select Your profile and settings > Personal Jira settings.

2. Open the Alert notifications tab and define the following:

   1. Contact methods

   2. Notification rules

   3. Mute and quiet hours

   4. Notification forwarding rules