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If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management assigns the alerts received through this integration to your team only.

To add an integration:

1. Go to your team’s operations page.

2. On the left navigation panel, select Integrations and then Add integration.

Complete the rest of the steps in the procedure.