To view the report of an individual on-call team
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Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Navigate to Reports from the side menu.
Now, you’ll be able to view different types of reports of a single on-call team.
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At a given point, you can access the report of only one on-call team that you have team admin rights to. While viewing Team A’s report, you can’t view Team B’s report.
To view Team B’s report, you have to navigate to Team B’s Operations > Reports. (check nav)
Not all teams have operations capabilities. Even if you have team admin rights for those teams, you’ll not be able to view reports as they aren’t available. You can view which team has operations only after you navigate to a particular team. (check this)
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To view the reports of all on-call teams
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Open Jira Service Management, select Teams, and choose a team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Navigate to Reports from the side menu.
You’ll be able to view different types of reports of the selected on-call team.
Now, to view reports of all teams, go to the top right side of the page under the settings button, and turn on the toggle button Switch to reports for all on-call team
B. Via From Jira site settings
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