Reports

Overview

Reports give you analytics and data visualization capabilities on how you use operations in Jira Service Management, how things are changing over time, and how your teams are performing.

You can view reports of individual on-call teams or reports of all on-call teams on your site.

Reports of all on-call teams

These reports give you a general analysis of notifications, API usage, and other metrics that are common across several on-call teams on the entire site. These reports link to only those teams that use operations.

To access reports of all on-call teams on the Jira site, you’ll need Jira site admin rights.

To view these reports, go to Settings → Products, and select Reports (under Operations).

The types of reports for all on-call teams:

Category	Reports

Category	Reports
Alerts	Quick insight into this month Alert MTTA/R analytics Team MTTA/R analytics Alert analytics
Notifications	Notification analytics Notification analytics by user
On-call	Total on call times per user
Productivity	User productivity analytics

While you have access to view reports of all on-call teams on the Jira site, you can switch to view reports of an individual on-call team through the drop-down list on the top right side of the page. Learn how to view reports of all on-call teams

Reports of your on-call team

View analytics of your on-call team’s operations activity like alerts, on-call, and productivity.

To view this report, go to the team whose reports you want to view → go to team Operations page, then select Reports from the sidebar. To access reports of an on-call team, you must be a team admin.

The different categories of team reports are:

Category	Reports

Category	Reports
Alerts	Alert MTTA/C Alert analytics
On-call	On-call time analytics Total on-call time per user
Productivity	Team productivity analytics User productivity analytics

If you’re a Jira site admin, you’ll have a shortcut to view reports of all on-call teams though you’re viewing reports for an individual team. Turn on the Switch to reports for all on-call teams option.

This option allows you to switch between reports of an individual on-call team and all on-call teams.

Reporting under the Standard Plan includes Notifications Reports. Reporting under the Enterprise Plan and Premium Plan includes all categories of reports.